Shipping policy

SHIPPING POLICY

Thank you for shopping with Salty’s Reef!

Processing & Fulfillment
Many Salty’s Reef products are made to order. Please allow time for your order to be produced and prepared for shipment before it is handed off to the shipping carrier.

Shipping & Delivery
Shipping costs and estimated delivery times are calculated and displayed at checkout. Delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, weather, holidays, customs, or other circumstances outside of our control.

Multiple Shipments
Some Salty’s Reef products may be produced and shipped from different fulfillment locations. If your order contains multiple products, your items may arrive in separate packages and at different times. Separate shipping charges may also apply and will be shown at checkout before you complete your purchase.

Tracking
When tracking information is available, it will be provided after your order has shipped. Please allow time for the carrier to update tracking information.

Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, contact us as soon as possible at saltysreef@gmail.com. We cannot guarantee that an address can be changed once an order has entered production or shipped.

Lost, Damaged, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or incorrect, please contact us at saltysreef@gmail.com with your order number and photos of the item when possible. We’ll review the issue and work with you to make it right.

Questions 
For questions about your order or shipping, contact Salty’s Reef at saltysreef@gmail.com.