Refund policy
Returns
Because many Salty’s Reef products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible at saltysreef@gmail.com. We’ll review the issue and work with you to make it right. Please include your order number and photos of the item when possible.
To start a return, you can contact us at saltysreef@gmail.com.
You can always contact us for any return question at saltysreef@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Because our products are made to order, we cannot accept returns or exchanges for buyer’s remorse, change of mind, or incorrect size or color selection. Please review product details and sizing carefully before placing your order.
Items that arrive damaged, defective, misprinted, or incorrect will be reviewed for replacement or refund. Please contact us at saltysreef@gmail.com with your order number and photos of the issue.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Because our products are made to order, we do not offer exchanges for incorrect size, color selection, buyer’s remorse, or change of mind. If your item arrives damaged, defective, misprinted, or incorrect, please contact us at saltysreef@gmail.com so we can review the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
If a refund is approved, you’ll be notified and the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at saltysreef@gmail.com.